JOY PeopleHR — Refund & Cancellation Policy

This Refund & Cancellation Policy explains the cancellation and refund terms applicable to JOY PeopleHR subscriptions.

This Policy applies to subscriptions purchased from Joy Corporate Solutions Private Limited.

Customers may request cancellation of their JOY PeopleHR subscription.

Cancellation may be requested through the applicable customer-support or account-management process.

Cancellation will take effect once processed by JOY.

Upon cancellation, access to JOY PeopleHR will be terminated immediately, subject to any specific written arrangement between JOY and the Customer.

JOY PeopleHR provides an initial 45-day evaluation period for qualifying new subscriptions.

The evaluation period begins from the date of the Customer's initial qualifying subscription payment.

The Customer may use the Service during this period to determine whether JOY PeopleHR meets its requirements.

If the Customer decides not to continue with JOY PeopleHR during the 45-day evaluation period, the Customer may request cancellation.

Subject to the terms of this Policy:

the subscription will be cancelled;

access will be terminated immediately;

the Customer will receive a 100% refund of the eligible initial subscription payment.

The refund will ordinarily be processed within 7–15 days after approval of the cancellation/refund request, subject to payment gateway, banking and payment-processing timelines.

Where the original payment was made through Razorpay or another payment provider, JOY may process the refund through the same payment mechanism where technically and legally possible.

The actual crediting time may depend on:

payment provider;

bank;

card issuer;

payment method;

banking holidays;

technical processing.

JOY is not responsible for delays caused solely by banks or third-party payment providers.

After the 45-day evaluation period:

cancellation remains available;

refund is not automatically guaranteed;

unused subscription time is not automatically refundable;

annual subscription fees are not automatically refundable;

any refund may be reviewed manually by JOY.

JOY Corporate Solutions may, at its discretion, approve a full, partial, pro-rata or other refund in exceptional circumstances.

Such decisions do not establish a permanent entitlement to future refunds.

For monthly subscriptions, cancellation normally prevents future billing after cancellation.

Amounts already paid for the current billing period are not automatically refundable after the 45-day evaluation period.

Any exception will be handled in accordance with JOY's manual refund review.

Annual subscriptions are generally non-refundable after the 45-day evaluation period unless JOY expressly approves an exception.

Where an exceptional refund is approved, JOY may determine whether the refund should be:

full;

partial;

pro-rata;

another amount determined by JOY.

Payment failures, retries, grace periods, payment reversals and related payment-processing matters may be handled through the applicable payment provider, including Razorpay.

The Customer may be required to update payment information or complete payment through another available method.

JOY may suspend or terminate access where applicable fees remain unpaid.

If a Customer believes it has been charged more than once or has made an incorrect payment, it should contact JOY promptly with relevant transaction details.

JOY will investigate the payment and, where a duplicate or erroneous payment is confirmed, process an appropriate refund.

Customers must promptly report suspected unauthorized transactions.

JOY may request supporting transaction information to investigate the matter.

Where payment processing was handled by Razorpay or another provider, the Customer may also be required to follow the provider's dispute or transaction process.

JOY PeopleHR currently does not separately charge implementation or customization fees as part of the standard offering.

If JOY introduces separately charged professional services, implementation services or customization services in the future, the applicable commercial agreement will specify whether those charges are refundable.

JOY PeopleHR currently does not charge separate third-party integration fees as part of the standard Service.

Where third-party charges are introduced in the future, their refundability may be governed by the relevant third-party provider's terms.

After cancellation:

Customer access is terminated immediately;

the Customer has up to 15 days to request or obtain available data exports;

eligible Customer Data may then be permanently deleted;

deleted data may not be recoverable.

JOY may retain information where required by law or for legitimate legal, accounting, security or dispute-resolution purposes.

A refund may not be available where:

the Customer requests cancellation after the applicable 45-day evaluation period;

the Customer has violated the Terms and Conditions;

the account was suspended because of unlawful activity;

the refund request is fraudulent;

the payment cannot legally or technically be reversed;

the applicable payment provider does not support the requested refund mechanism;

the Customer has already received an approved refund for the same transaction.

These exclusions do not prevent JOY from voluntarily approving an exceptional refund.

JOY may modify this Refund & Cancellation Policy from time to time.

The version applicable to a transaction will generally be the version in effect when the relevant subscription was purchased, unless otherwise required by law or agreed in writing.

Joy Corporate Solutions Private Limited No.16, Krishna Complex, Avinashi - Coimbatore Road, Thennampalayam, Arasur, Coimbatore, Tamil Nadu 641407, India.

General Contact: contact@joypeoplehr.com | Support & Refunds: support@joypeoplehr.com | Phone: +91 99443 99088 | Website: joypeoplehr.com